Manage your members' requests

Open My members to review requests submitted by members of your club. These home-pro-shop controls differ from acting as the host of a visiting request.

1. Search the list by the available search field.
2. Filter by All, In flight, Booked, Unbooked, or Cancelled.
3. Use the sorting controls if available.
4. Open a request and review the details and timeline.

Pending requests

Use Edit request to change the request, or Cancel request and its confirmation to stop it. Material edits can restart routing. Decision controls allow you to record an answer on behalf of the selected host. For First Available, check the selected course before acting.

Completed requests

Booked and unbooked requests are archival. To change one, use Reopen & restart at first choice or Reopen with all selected courses.

Reopening clears the current outcome and decision trail and makes the request pending again. The activity log records that it was reopened. Reopening is not a cancellation call to a host club; coordinate an existing reservation before restarting the request.

Review the current booking before reopening. Open full-size image.

Cancelled requests can be deleted with the two-step Delete this request control. Add a staff-only note in the request's internal notes area when colleagues need context.

Related: Activity · Request decisions · Member cancellation